Most standard office products merchandise can be returned in salable condition within 30 days from date of delivery. Toner and ink cartridges must be unopened and unexpired. Any defective products can also be returned within 30 days, please provide photos of any defects or damages when requesting a return. There may be a restock fee and/or return freight fee on any return merchandise, to be determined at the time the return is requested.
Janitorial, sanitary, personal care products, PPE, software, etc. may not be returned once opened.
Any damaged furniture must be reported within TEN days of receipt of order. To expedite returns and replacements, please provide photos of all defects or damages when requesting the return/reorder. Any furniture that has been assembled may not be returned for any reason other than damage or defect.
For all orders shipped to a CONUS consolidation point where the final destination is OCONUS: Damages and defects must be reported to Acorn Office Products within TEN days of receipt at the consolidation point. No returns will be permitted from OCONUS locations.
We honor all manufacturer warrantees and will work with them to ensure quick responses for you. Special and custom orders are not returnable. Shortages must be reported within 5 days of receipt of order.
Order Cancellations and Changes:
Acorn Office Products processes orders immediately as they come in, so if you need to cancel an order or make any changes, please call us as soon as possible at 973-663-3600 x16. We will be glad to accommodate your request providing the order has not shipped. If the order has already been processed, a change fee may apply.
Delivery Address Change and Refusal of Delivery:
Delivery address change requests made after order has shipped may be assessed a re-consignment fee.
Orders refused at delivery due to customer or receiving error, may be assessed a restocking fee.
Orders unable to de delivered due to facility closure or incorrect address provided by client may be assessed a restocking fee.
Customer may be responsible for a redelivery fee if reshipment is requested.
Delivery Address Change and Refusal of Delivery:
Delivery address change requests made after order has shipped may be assessed a re-consignment fee.
Orders refused at delivery due to customer or receiving error, may be assessed a restocking fee.
Orders unable to de delivered due to facility closure or incorrect address provided by client may be assessed a restocking fee.
Customer may be responsible for a redelivery fee if reshipment is requested.
