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Can I return my item? If you receive a damaged item, please contact us within 1-2 business days. A Customer Service representative will assess the situation and if need be, issue a return authorization or a replacement.
What's your return policy:
Unless otherwise noted in the item description, items purchased are non-refundable. We do allow returns or replacements at our representatives choosing for items that arrive damaged as long as you contact us within the alloted time.
Eligibility for a return:
Items must be in new/unused condition with their original packaging to be considered for a return or replacement. The above rules apply in addition to this condition. Items which are custom/made to order cannot be returned. If an item arrives damaged, a representative will help you resolve the situation.
For all orders shipped to a CONUS consolidation point where the final destination is OCONUS: Damages and defects must be reported to Acorn Office Products within TEN days of receipt at the consolidation point. No returns will be permitted from OCONUS locations.
We honor all manufacturer warrantees and will work with them to ensure quick responses for you. Special and custom orders are not returnable. Shortages must be reported within 5 days of receipt of order.
Order Cancellations and Changes:
Acorn Office Products processes orders immediately as they come in, so if you need to cancel an order or make any changes, please call us as soon as possible at 973-663-3600 x16. We will be glad to accommodate your request providing the order has not shipped. If the order has already been processed, a change fee may apply.
Delivery Address Change and Refusal of Delivery:
Delivery address change requests made after order has shipped may be assessed a re-consignment fee. Orders refused at delivery due to customer or receiving error, may be assessed a restocking fee.
Orders unable to de delivered due to facility closure or incorrect address provided by client may be assessed a restocking fee.
Customer may be responsible for a redelivery fee if reshipment is requested.
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